Terms of Sale

Merchant details
Biberons d.o.o.
Head office: Šetalište pape Ivana Pavla II 36, 21000 Split, Croatia
VAT (OIB): HR 88705347062
MBS 060242308
Phone: +385 21 815 055
E-mail: sales@hotelfanat.com
Web: https://hotelfanat.hr

Payment terms
Payments by credit cards are processed through WSPay system. We accept the following credit cards: Visa, MasterCard and Maestro.
The credit card will be charged for the total amount according to the conditions of the accepted proposal / reservation.
All payments are made in EUR. If the guest’s card is denominated in another currency, the amount will be converted to EUR according to the exchange rate of the card company. As a result of currency conversion, a slight difference from the displayed price may occur.

Authorization and charging
Transactions are carried out without pre-authorization. The transaction amount is charged directly and immediately from the guest’s card at the time of execution, without the need for Biberons d.o.o. to additionally confirm or approve the payment.

Cancellations and refunds
– Cancellation up to 7 days prior to arrival: free of charge.
– Cancellation within less than 7 days or no-show: the amount of the first night will be charged.
– Refunds, when applicable, are made using the same method as the original payment.

Complaints and consumer rights
Complaints may be submitted in writing to sales@hotelfanat.com or by post to:
Biberons d.o.o., Šetalište pape Ivana Pavla II 36, 21000 Split, Croatia.
We will respond within the legal timeframe with confirmation of receipt and decision regarding the complaint.

Confidential data protection
Payments by credit and debit cards are processed via the WSPay system. WSPay uses SSL encryption and is PCI DSS compliant. Transactions are additionally secured through the 3-D Secure standard (Verified by Visa / Mastercard Identity Check). Biberons d.o.o. never collects or stores card numbers.

Statement on personal data collection and use
Biberons d.o.o. collects only basic customer information necessary to fulfill business obligations. Collected data is securely stored and used solely for the purposes for which it was collected. Access is restricted to authorized employees only.

The customer has the right to refuse to receive promotional messages and to withhold consent to provide personal data to third parties for marketing purposes.

Statement on the Protection of Personal Data Transfer
Hotel Fanat (Biberons d.o.o) undertakes to provide protection of customers’ personal data by collecting only essential and basic customer/user information necessary to fulfill our obligations. Customers are informed about the manner in which the collected data is used, and are regularly given the option of choosing how their data will be used, including the possibility of deciding whether or not they wish their name to be removed from marketing campaign lists. All customer data is strictly safeguarded and available only to employees who need it in order to perform their job. All employees of Hotel Fanat (Biberons d.o.o) and business partners are responsible for respecting the principles of privacy protection.

Statement on WSPay usage

Hotel Fanat (Biberons d.o.o) (point of sale) uses Monri WSPay for online payments.

Monri WSPay is a secure system for online payments, real-time payments, with credit and debit cards as well as other payment methods. Monri WSPay ensures a secure entry and transfer of entered card data for both the customer and the merchant, which is confirmed by the PCI DSS certificate held by Monri WSPay. Monri WSPay uses a 256-bit SSL certificate and TLS 1.2 cryptographic protocol as the highest levels of protection during data entry and transfer.