FANAT d.o.o., Split, Promenade of Pope John Paul II. 36, OIB: 36088197406, (hereinafter: Fanat) respects your privacy and the security of your personal data. The collection, use and processing of your personal data is carried out in accordance with these Privacy Rules and applicable legal provisions, including Regulation (EU) 2016/679 of April 27, 2016 (hereinafter: “General Regulation”) and the Law on the Implementation of the General Regulation on data protection (OG 42/2018).
In accordance with the principle of transparency, these Rules are intended for respondents in order to have accurate and complete information about which of their personal data is collected, used, made available for inspection or otherwise processed by Fanat, as well as to what extent this personal data is measured. are processed or will be processed. Likewise, the purpose of these Rules is to familiarize individuals who use this internet portal with the risks, rules, protective measures and rights related to the processing of personal data and how to exercise their rights related to the processing.
The general rules and conditions of use of Fanat internet portals are determined by separate rules and conditions of use, and the stated rules and conditions will apply in everything that is not determined by these Rules, and provided that they do not contradict the provisions of these Privacy Rules.
Personal data is any data that can be used to determine your identity. By providing Our online services, Fanat may collect some of the following personal data:
– Name, surname, place of residence, date of birth, personal identification number, ID number or other identification document, citizenship;
– Information about your stay, including information about the accommodation unit you stayed in, date of arrival, date of departure, purchased products or services, information about your service preferences (room type, etc.);
– Data on ordered services;
– Additional information about you that we may receive from third parties with whom we do business (eg agencies, tour operators);
Fanat collects and processes your personal data only if one of the assumptions listed below is met and we have your consent.
Example: receiving a newsletter
If you want to receive the newsletter, on the Fanat internet portal you will mark with a check mark that you want to receive the newsletter and you will enter the e-mail address to which you want to receive the newsletter.
The processing is necessary for the execution of a contract in which the respondent is a party or in order to take actions at the request of the respondent before concluding the contract
Example: online booking
When booking accommodation in Fanat, which is done on the internet portal Fanat, in order to be able to provide the requested service. Processing is necessary to comply with the legal obligations of the controller
Example: forwarding data to the eVisitor system
Fanat is obliged to register every guest in the eVisitor system in order to pay the residence tax and register their stay in the Republic of Croatia. The processing is necessary for the legitimate interests of the controller or a third party
Example: to personalize your experience
Fanat may use your personal information to better understand your interests in order to offer you other services or products that may be of interest to you. This allows us to adjust the communication in a way that is relevant and interesting for you.
It may happen that Fanat collects personal data for other reasons stipulated by law, such as processing is necessary to protect the key interests of the data subject or other natural persons.
Fanat collects data when using services or accessing Fanat Internet portals:
(I) When booking accommodation and purchasing other products or services, the following are collected:
Name, surname, residential address, e-mail address, telephone number, personal identification number. Information about purchased services (or products)
(II) By accessing the Fanat internet portals, the following are collected:
Information about your accommodation interests;
Information about the use of the website;
Information about clicks on our ads, including those published on other websites;
Information about how you access digital services, eg operating system, browser, IP address;
(III) By sending inquiries and providing support, consultations or answers to objections, questionnaires and research, the following are collected:
Data that you normally submit to us when booking or purchasing services, including name, surname, email address, or if you connect via social networks, then name and username and contact information. Content of digital communication as well as links you clicked on during communication. The content of your remarks
(IV) By signing up for the newsletter, the following are collected:
Name, surname, address of residence (country), e-mail address, date of birth, special interests of the guest, family status, gender, language of communication and hobbies
(V) Guest registration in the accommodation facility, the following are collected:
Name, surname, residential address, e-mail address, telephone number, personal identification number, information on personal identification document, information on purchased services (or products) Remarks and comments of guests
In addition to directly from respondents, Fanat can also collect personal data from other sources in the following cases:
– from specialized companies that provide information (eg credit rating agencies), business partners (eg tour operators) and public registers (register of craftsmen);
– if registration is done via social networks, eg Facebook, Google+, you accept that we use your user data, eg first name, last name, email address or some other information that you have approved to share;
– through video surveillance in the Fanat facility.
In a situation where you give Fanat personal data of other people, you should take care of the following:
– Fanat uses information about other persons that you provide to us, such as persons included in the accommodation reservation;
Fanat processes the collected data for the purpose for which they were given and/or for a purpose based on the relevant regulation or legitimate interest arising from or related to the use of the Fanat internet portal and the provision of the desired services.
Therefore, Fanat may use your personal data to:
– Provided the services you requested, eg accommodation reservation;
– Provided the information you request regarding the services we offer;
– Facilitated the use of the Fanat internet portal by removing the need for frequent entry of the same data;
– Help to adapt the content most relevant to your interests, i.e. for the purpose of adapting the internet portal to your personal preferences and interests – if you do not want to receive personalized content, you always have the option to object by changing your online settings, or by contacting us by phone or by email to update our data;a;
– Sent notifications about important news about the Internet portal;
– Prevented fraud or other prohibited or illegal activities;
– Protect the security and integrity of the internet portal Fanat;
– For marketing and promotional purposes:
In order to better understand you as a client and to tailor our services and marketing communication to you, Fanat may combine personal data collected during the sale of services with data collected on our websites, applications or other sources,
To send you notifications about new services, service updates, events and special offers that we think may be of interest to you;
To send notifications about other companies and products that we think may be of interest to you, but only if you have previously agreed to such communication,
Marketing research for the purpose of improving our services, where you always have the option to refuse participation;
Fanat does not sell, rent or lend your personal information to third parties.
Fanat may share data with trusted partners who perform certain functions for us, such as IT system and application maintenance, marketing campaigns, payment processing.
We forward certain personal data to competent authorities based on legal obligations, such as guest registration in the eVisitor system for the purpose of paying the residence tax, guest list and registration of foreigners’ residence.
In any case, when Fanat needs to share collected personal data, we demand that it be protected and not used for marketing purposes.
You have the right to request a copy of all your personal data that we have collected, and the data that we have collected when booking accommodation can be viewed from the reservation itself. You can write to us if you would like a copy of the other information we have collected from you, providing all the details to help us identify and locate your personal information. Data delivery is free, but Fanat reserves the right to charge a reasonable fee for special requests, such as multiple copies, a special format or similar.
We want all of your information to be accurate and up-to-date, and if you notice that some of the information we hold is incorrect, please let us know.
Also, we remind you that you have the right to request correction or deletion of your personal data, as well as the right to object to the processing of personal data. Fanat will correct or delete your personal data, unless we need to retain it for legitimate legal or business interests.
If you have objections to the processing, use or storage of your personal data, please feel free to contact us. If you are not satisfied with our answer, you have the option to contact the supervisory authority, the Agency for the Protection of Personal Data.
All requests or objections regarding personal data collected by Fanat must be submitted in writing to the personal data protection officer. The request must include the email address you provided at the time of registration as well as the email address to which you wish to receive a response (if it is not the same as the email address from which you sent the request). Fanat will deliver the data to you, within a reasonable time, by e-mail to the e-mail address specified in the request.
The address of Fanat’s personal data protection officer is: email@example.com We draw your attention to the fact that before acting on your request, we may ask you for more information in order to establish your identity. We may also ask you for more information to determine whether you are authorized to submit a claim if you are doing so on behalf of someone else.
We are fully committed to protecting data from unauthorized access, disclosure or deletion, regardless of the place of storage or processing, as well as the format in which it is located. Fanat uses the services of reliable IT partners who are obliged to apply high standards of IT protection.
Fanat applies recognized information security standards:
– we implement technical and organizational protection measures based on risks,
– we implement technical and organizational protection measures based on risks,
– we minimize data exposure,
– we check information collection, storage and processing methods,
– where possible, we protect the data by pseudonymizing and anonymizing it,
– we test organizational and technical protection measures,
– we limit access to personal data to employees, contract workers and representatives who have been granted permission to use personal data in a limited and controlled manner based on user tasks, and who are required to comply with strict contractual confidentiality obligations
Fanat takes all measures that can identify problems, as well as measures to minimize potential damages.
Don’t forget that you are also our partner in security. We encourage you to take steps to keep your personal information secure (including your password) and to always log out of the online portal after use.
If the personal data we process is transferred outside the European Union and the European Economic Area because it is necessary to technically perform the service requested by the user, then Fanat will take reasonable measures so that the persons to whom the data is shared, who are located outside the EU, take appropriate measures to protect the said data and to provide protection in accordance with these Privacy Rules.
The period in which Fanat keeps personal data is limited to a strict minimum, so Fanat prescribes periods of storage or periodic review of certain personal data so that they are not kept longer than is necessary to fulfill the purpose for which they were collected.
After the deadline, Fanat will delete personal data, and if the data is necessary for the purpose of creating statistical indicators, analysis or archiving, or some other legitimate interest of Fanat, all measures will be taken to anonymize personal data.
Fanat uses tools with which it analyzes the use of the Fanat internet portal and with which we can collect certain information about you, thereby gaining knowledge about the needs of our visitors and/or users, the purpose of which is to improve the quality of our offer.
In this connection, so-called cookies are used, as well as some other tools.
The user and/or visitor can refuse or delete cookies through the appropriate settings on their computer, using the settings of the browser they are using. However, this may result in some functions of the Fanat internet portal no longer being fully usable.
The mentioned tools collect and store some technical data, including the IP address of users and/or visitors.
You can find more about cookies and other tools we use here.
Šetalište pape Ivana Pavla II 36
21 000 Split